URGENT ADVICE! Buyer is claiming item is not new and not authentic. How should I proceed?

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As attached, I sold an SMP 300 bracelet which had previously been on a Summer Blue SMP 300. It was new, sealed, unworn (except for trying on) due to preference of a rubber strap.

I sold the bracelet as pictured, explaining that it was removed due to this preference, however, they claimed they had taken the bracelet to an Omega boutique and requested a refund due to the following:

Item not new, unlikely in Omega's opinion to be from a Seamaster Summer Blue and noted a number of…

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