Grand seiko bracelet poor quality?

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Permanent pins came off on my bracelet…the entire watch actually fell off my wrist and luckily onto my carpet. This is for my SBGP017.

Turns out the 2 permanent pins that hold the center link were loose, resulting in the pin that holds the links together to fall out…

To me this is a sign of poor quality control.

Anyone else had this experience?

Watch is getting sent off for warranty work and a battery change

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