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We have a newish front door. It’s wood but has a multipoint locking system.
A few weeks ago it started playing up but I was going away for a couple of weeks. While I was away, the (young adult) kids tell me it’s got worse and they pretty much used the back door all the time I was away. I get back and it’s really not working well. Yesterday, I can’t open it from the inside (using the thumb turn) but it will open from the outside with a key. So I decide I’ll get in contact with the supplier on Monday morning.
A few weeks ago it started playing up but I was going away for a couple of weeks. While I was away, the (young adult) kids tell me it’s got worse and they pretty much used the back door all the time I was away. I get back and it’s really not working well. Yesterday, I can’t open it from the inside (using the thumb turn) but it will open from the outside with a key. So I decide I’ll get in contact with the supplier on Monday morning.
This morning it won’t open at all. When I turn the key or try it from the inside I can hear some mechanism working but it’s like that last bit of unlocking isn’t happening.
I’m going to get it looked at (and fixed) obviously either by the supplier if it’s still under warranty or a local locksmith if not. But I thought I’d as on here to see if anyone has knowledge/experience regarding the fix. My concern is that if the door can’t be opened it can’t be fixed but I’m counting on a locksmith having skills/tricks/tools that I don’t have.
Anyone had similar? How did it go?
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