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Hey everyone,
Just wanted to share my recent experience with Swatch Group customer service regarding a misaligned hand on my Omega. I’m posting this because I believe others should be aware of the standards (or lack thereof) that Swatch/Omega appears to consider acceptable—and how they handle legitimate concerns from paying customers.
The Issue:
I noticed that one of the hands on my Omega Speedmaster Pro was visibly misaligned. I took photos and contacted Swatch…
Disappointed with Omega QC and Swatch Group Support – Misaligned Hands Brushed Off
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