Our Reviews

Great service with my Rolex sub he did a great job !!!

This shop is great! They only use quality parts & components. Absolutely have a vast knowledge of all types of time pieces. Fast & fair. I highly recommend RK Watch Service, whether your piece is high end or a budget one. Support local and family owned Businesses like this one!

This shop is great! They only use quality parts & components. Absolutely have a vast knowledge of all types of time pieces. Fast & fair. I highly recommend RK Watch Service, whether your piece is high end or a budget one. Support local and family owned Businesses like this one!

I had my PRX polished by Russ and it was a great experience all around. He was very responsive on the phone and accommodating as well. He has great knowledge of watches and I highly recommend RK for any watch related services, thank you!

Long successful history working with RK Watch in all manner of quirky repairs. The team is friendly, quick, and competent. Highest endorsement.

I have been bringing my watches here for a few years for a typical battery replacement. The owner is incredibly friendly and always get the job done in a speedy fashion. I like how the cost of any service here is very affordable. I will continue to bring in more watches here, and I will absolutely spread the word about this business. All the 5 star reviews definitely speak volumes with how this owner cares about his business.

Great please they fix my Rolex AP and match more over 20 years the best shop in Chicago land area

Highly recommend! Great service, amazing job on restoration older models! RK watch service is the best place in North Chicago Suburbs.

Ros did wonderful job on my 1968 Tudor. Highly recommend!

I highly recommend the RK watch service because of the fast service and good technical skills.

Russ is awesome! Great guy, great work! Quick and reasonable!! Robert

Best in the business

Russ did a great job on my watch Rolex

Very professional great service my 10 years old omega seamaster look and work like new again Thanks

Fix my breitling without a problem and fast

Rostislav repaired my 1970’s Nivada Antarctic watch with a Zodiac movement in less than two weeks. It is working better than ever and I would bring another vintage watch to him if it needed servicing.

Excellent service for two Seiko automatics, one of which needed a complete overhaul.

The team at RK watch did an outstanding job with a restoration project I had brought to them. I had my father’s watch,and having grown up on a farm,my mother would often carry it when driving a tractor. Back in the mid 1960’s,she was carrying the watch when it fell out of her pocket and into the field,where it remained for several years. The watch resurfaced during soil preparation a few years later and was still working! Fast forward to 2024,when I came into ownership of the watch,it was no longer in working condition. RK watch took on this sentimental project and provided exceptional results!! The watch now operates and looks practically new!! It means a lot to me and my mother that the watch has been restored meticulously and will continue to carry on!! I highly recommend RK Watch for any of your needs, you certainly will not be disappointed.

Very nice and helpful people!

Very Knowledgeable, excellent service!!

Russ is great. Took great care of my Rolex sub and did immaculate work. Will definitely return!

This is a one stop shop for watch repairs! Great customer service, knowledge of watches and honest pricing. Russ is truly an amazing person! I will definitely be coming back with any watch repair/service!

I’ve been bringing my watches to Russ for years now. Never ever been disappointed!! He takes time on particular pieces, and quickly turns around others that are more straight forward. Among many other automatic watches, He has fixed my 2 APs and a Rolex I had. I just sent him what I would call my grail time piece just this last week. Yes, I trust him that much!! If you’re getting anything shy of excellent service elsewhere or just need a great referral so you can end your search, contact RK watches!!! Here’s some pics of the things he’s repaired or “saved” for me over time

This shop is the best I brought them Patek Rolex A/P and match more they alway help me The best place in Chicago land area

Excellent services maintenance and repair to my Rolex date just as well as polishing looks amazing and operating perfectly. Great services!

Knowledgeable with a sharp attention to detail. The service was quick and precise. Would recommend in the future.

Paying for a good service means to me that once it's paid for I NEVER have to worry about that issue ever again. If u want it done right and know for a fact that you never have to worry about having the same problem u had with the watch that matters to you... RK WARCH SERVICE is the place to go to!!! Russ (the owner) was great, honest, and his service was marked by efficiency and punctuality. I was impressed by his commitment to go the extra mile. Thanks again for your patience🙂

Ros is a wonderful watch repair smith. He has worked on my Bulgari Serpenti and Rolex watches and done a wonderful job. I can always count on him for expedient, same day services for smaller repairs as well.

I came to RK to get my watch band adjusted. He made sure to measure and adjust as he worked. Awesome work, in and out in a couple of minutes.

Fast and reliable service. He adjusted my daughters watch band in no time. Highly recommend!

HORRIBLE! RIP OFF! I took my $35 watch in for a new battery. Left it and came back a couple of hours later to a $55 charge! They said they cleaned it, and 'pressure tested' it........even though I didn't ask for anything but a new battery and they never called me to ask if I wanted it. I could have bought a new watch and saved $20! BEWARE AND GO SOMEWHERE ELSE! I would give zero stars if that was an option! BAD BAD BAD!

I just picked up my vintage omega and movado from RK watch service. I was recommended to go here by a friend and Russ made me feel comfortable right away. My omega wouldn’t wind and it had an old calendar that needed replacing. Russ was able to figure out the problem and called me before performing any services to make sure the price point was okay and I knew exactly what he was doing. I will definitely come back here. Russ was very open, transparent, and communicative with me throughout the process. Thank you!

Russ is the best! Hands down the best watch repair service I have ever done business with. My boss's watch had the crown fall out and he was able to fix the problem within a couple of days. He has a beautiful shop outfitted with state of the art equipment. I highly recommend his services for all of your watch repair and maintenance needs.

Brought in my Mido Ocean Star as it was running very slow, like 5-8 minutes a week. Russ spent some time working on and I have now had it for 3 weeks, and its crazy, it is so accurate, perfect time, not one minute fast or slow. Thanks Russ!!

Great service the best shop in Chicago land are I wood recommend to everyone I know Thanks Russ

As always, perfect service and delivery on time! This is my go-to place for any watch-related work.

Very friendly, quick, and knowledgable! Highly recommend for any watch needs!

Did a really good job resizing watch and minor repairs gladly would come back they did a wonderful job thanks

I had an oversized watch, I gave the watch to him and without any words, he fixed it in less than 5 minutes. Very experienced to say the least as he knew exactly what size to change it to. I Will definitely recommend to others for a quick watch/size fix and will be coming back here again.

Looking for a professional who would be willing to take some scratches out of the case on my timepiece. Many didn’t want to touch it by Russ safely made it happen. I’ll be returning again for any repair needs.

Super clean job on my Rolex Datejust. Super honest guy who’ll take care of your top end or quartz watches.

Fast & reliable servicing for watches at a good price

Russ is a master of his craft. Before learning of Russ’s shop, I had taken both of my watches—a Datejust and Speedmaster—to another place just down the street, and have always had to come back because they never serviced/fixed these watches correctly the first time. Not with Russ. The Speedmaster has been serviced and fixed (mainspring replaced), and the Datejust serviced. I’ve had no problems ever since Russ had these in his hands. Great guy and great service all around.

Good service with care. Rolex bezel restoration with amazing results.

The service is wonderful! I have visited this shop multiple times every time with different timepiece. Every time, the employees were able to identify the problem very quickly and fixed my watch in a very fast period of time. I highly recommend you to use this service for your next watch repairs!

Exceptional service. I found Russ from reading other great reviews. I couldn’t say enough good things about RK watch service. Russ took care of my Rolex in a timely manner. Don’t hesitate driving the extra distance.

Exceptional Watch Repair! I had been searching high and low for a watchmaker capable of restoring my grandfather's vintage Bulova 1960s watch. To my dismay, even my trusted Rolex/Patek AD was unable to assist. However, my quest came to a fortunate end when I discovered RK Watch Service in Northbrook, IL. From the moment I met Russ, I knew I had found the right place. His expertise and passion for horology were evident as I shared my dilemma with him and showed him the cherished timepiece. After a couple of weeks, I was delighted to receive my grandfather's watch back in pristine condition, running flawlessly once again. I can't express enough gratitude to Russ and the dedicated staff at RK Watch Service for their meticulous craftsmanship and dedication to preserving horological treasures like mine. Thanks to them, I can now cherish and pass down this family heirloom with confidence. I highly recommend RK Watch Service—you won't be disappointed. Sincerely, A. Ortiz

Rk Services fixed my watch very quickly and efficient . Very solid people. Good guy

He does fantastic work. I have had four watches serviced by him and they all work well now. He also changes my watch bands and adjusts my bracelets. I have never had any concerns or complaints. I strongly recommend RK Watch Service.

Great service! Very quick!

On Feb 7 2024, I dropped off my vintage Enicar Sherpa Aqua Graph to RK Watch Service for a complete restoration. On March 12th, 2024, I was quoted $1500.00 give or take depending on any unforeseen additional parts, which I understood and agreed to. I again explained that I wanted the crystal replaced along with the full restoration, I was told that the crystal would be replaced. On March 22, RK left a message stating the watch was ready for pick up. I arrived at 3:00 pm to pick up the watch, but the owner was not present. I was handed a brown paper envelope containing the watch and a total at the bottom “$1800.00” which was $300.00 more than the original quote. When I looked at the watch I noticed that it looked worse than when I dropped it off and the crystal had not been replaced or buffed. I asked the female watchmaker why the crystal had not been replaced, she called the owner (I presume) who explained that he could not find a new crystal, therefore did not replace it. He said “I will keep looking for a crystal and install one after I find It”. While speaking with him I noticed the watch did not appear to function properly. I explained that the watch appeared dysfunctional as the large second hand stalled at the 24 second mark for several seconds and would occasionally restart. I was told that it was functioning properly and that RK provided a 1 year warrant in the event it didn't work properly. I did not initially notice the extent of the damage to the bezel at this time. I was not at all comfortable paying for the watch at this point, however I was less comfortable leaving the watch, for fear it would be further damaged, “lost”, or not returned to me. Reluctantly I paid the $1800.00, there was no detailed receipt or a breakdown of services provided. Once I arrived home and looked at the watch closer, I discovered the bezel insert was completely destroyed like someone used a sharp tool to pry it away from the bezel ring which was frozen. The next day, I had the crystal removed for measurement to order the new part. This requires no tools, as the bezel ring snaps in place and holds the crystal in place. Once removed I discovered the watch was filthy, full of years of debris, clearly the watch was never cleaned or serviced. I found decades of buildup on and around the crystal and behind it and the bezel ring (see photos). The watch now does not operate correctly (large second hand stops at the 24 second mark) The crystal was not polished or replaced, the watch was not cleaned and the bezel insert is completely destroyed. I was charged $300.00 additional upon pick up with no explanation of the additional costs. The following Monday, March 25th, I received a call from RK after I sent a detailed email explaining issues with the repair and several photos of the watch days before I dropped it off as well as the filthy and damaged condition it was when returned. The owner denied he damaged the watch in any way. He told me that the filth behind the crystal was proof that he never had it apart? He claimed that he had been looking for a new crystal, but couldn’t find one? The crystal has to be precisely measured to the fraction of a mm to even search for one, so both statements are not true. He said, “If you weren't happy with the repair, why did you pick it up?. As if leaving my father’s 55 year old watch at this shop was any option. After seeing the poor condition of the watch, there was no way I would leave my rare watch in hopes there would be a different outcome. The damage was done and the parts don’t exist to repair it. My only choice was to pay for the watch, take it home and fight for restitution, which is where I’m at with it now. The owner would take no accountability whatsoever. He emailed me back the “before” photo that I sent him and claimed it was a photo of the watch after he repaired it. He said I must have damaged the bezel by removing the crystal. I have over 50 dated and timestamped photos of the watch before, after pick-up and with the crystal removed.

Very knowledgeable and professional service, the owner is very open about the repair process and cost, highly recommend will use them again!

Great service owner was super friendly and knowledgeable. Quick and easy adjustment on my Seiko 5.

I would like to recognize the outstanding work done by RK Watch Service on my grandfather's watch. I had previously taken it to a local jeweler, who reported that their watchmaker couldn't repair it. They said that it was missing a part that was no longer available. Then I discovered RK and I brought the watch in for their opinion. Mr. Kislyuk repaired it and had it ready for me within a short time. I am very happy with his work. The watch now works perfectly. I highly recommend RK Watch Service. They are very helpful and the quality of the work is outstanding.

I recently had my Citizen Eco-Drive watch repaired at RK Watch Service, and I’d like to say how happy I am with the the entire process. The work was completed on time as promised, the price for service was very reasonable. When I picked up the watch it looked brand new after receiving a thorough cleaning in addition to running great once again. Ros took the extra time to explained to me everything that was done. I cannot thank you enough, and will give 5 stars across the board, and also will definitely recommend RK Watch Service to friends who are in need of expert watch repair. Tony Wojcik

Got my new watch resized here. Very professional service and I will come back here for any other watch needs I have.

Thanks Russ for fixing my rolex thanks

RK watch repair is the best watch repair service locally. They are so quick, so focused on their work and do the best job. There is nowhere else I would bring my watch to be repaired. My Rolex needed fixing of a link and he was able to do it and adjust a day for such a reasonable cost. My watch came back, looking brand, new and clean.

Great service, got my watch battery replaced while on my lunch break. Super convenient!

Got my mother’s watch serviced and repaired here. Very knowledgeable and kind owner!